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Shipping & Returns

Category

Case

 Time-frame from the date of    invoice  of  the product

 Remarks

Replacement 

 Damaged  product

 Free replacement within 14 days

 

Replacement

 Deficient on  arrival  (DOA)

 Free replacement within 14 days

 Please see for more details - 
 https://www.wepmyshop.com

Cancel

 Product not  shipped by  Wep Store

 Free cancellation if product is not shipped

 In case of shipped orders, the returns policy will  apply

Cancel

 Customer  no  longer  need  the  product

Refund with 0% cancellation charges  for  cancellation requests sent within 14 days  for unopened* products only

 

Balance will be credited in the same customer account within 14 days of time from which order had been placed.  Opened products cannot be returned*.

 

Returns

 Wrong  shipment by  wep store

 Free replacement within 14 days

 

Returns

 Incorrect  order placed  by customer

 Free replacement within 14 days for  unopened* products

 Opened products cannot be returned

Returns

 Customer  needs an  alternate  product

 Free replacement within 14 days for    unopened* products

 Difference in amount of product will either be    refunded to you or will be collected from you    before shipping the alternate product